ESG Governance

Incorporating sustainability as a part of our strategy, we continuously instruct all functional departments and members of the Group to enhance corporate governance based on business practices in a more methodical, professional, and systematic manner.

Ping An has an advanced corporate governance structure and a leading risk management system. We have fully recognized the risks and opportunities of ESG (environmental, social and governance) issues on the company’s growth. Therefore, we continue to integrate ESG principles into our business and daily operations in a professional and systematic manner.

Ping An’s ESG governance

Ping An integrates sustainability into its development strategy. It has built a rational, professional, corporate sustainability management framework and a clear, transparent ESG governance structure to guide and instruct the functional units and member companies of the Group to enhance corporate governance and business sustainability systematically.

Stakeholders, including shareholders customers, employees. the community and environmont, and businoss partners are paramount importance to Ping An. In order to thoroughly understand stakeholders' oxpectations far Ping An. specity information needs. and evaluate the effects of company activities on each group, Ping An has astablished many channels for timely communications.

Ping An follows the Hong Kong Exchange's Environmental, Social and Governance Reporting Guide on stakeholcle Tievement by actively collecting suggestions and feedback from internal and external stakenolders throught regular moetings, ESG Sminars, and other ESG workshops.

Communication channels
Ping An Group
Shareholders
  • Corporate notices, interim and annual reports
  • General Meeting of shareholders
  • Investors forum
  • Regular visits and communications
Ping An Group
Customers
  • Customer services (phone, online and face-to-face channels)
  • Interaction on WeChat platform
  • Net promoter socre Survey
Ping An Group
Employees
  • Meeting with employee representatives
  • Redress channels for employees
  • Employee hotlines
  • Internal office management system
Ping An Group
Business Partners
  • Procurement activities
  • Supply chain management system
  • Supplies’ meetings
Ping An Group
Community & Environment
  • Community & charitable events
  • Volunteering activities
  • Interactions on social media

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