Podcast Episode 1: Disrupting industries: Ping An's leading edge in tech

How does Ping An serve 240 million customers—while staying tailored, scalable, and efficient?
In this first episode of Technology-Powered Growth at Ping An, Group Co-CEO Michael Guo and Chief Scientist Dr. Xiao Jing explain how the company is leveraging its vast data ecosystem, built over 15 years, to deliver integrated financial, health, and senior care services across China. Against the backdrop of a rising middle class and rapidly aging population, they reveal how Ping An is responding with a seamless “finance + health + senior care” strategy—powered by AI and its proprietary 9-5-3 framework.
You’ll hear how Ping An processes over a billion data records daily, transforms trillions of data tokens into real-time insights, and deploys AI to manage over 2 million customer service calls every day. From data management to generative AI integration, and from scalable infrastructure to ROI-driven innovation, this episode showcases how Ping An isn’t just developing technology—it’s reshaping industries with it.

Apple Podcast

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Timecode

01:07-03:10

China’s rising middle class and aging society transforming the future of finance, health, and senior care.

03:27-05:30

Redefining financial services by seamlessly integrating health and senior care into one smart ecosystem.

05:51-12:05

Powerful 9-5-3 tech framework turns trillions of data tokens into market-leading innovation.

12:10-17:17

Putting AI to work every day - from AI-powered call centers to smart health diagnostics.

17:27-20:30

Scalable AI engine and Gen-AI tools transforming the way business units innovate.

24:06-26:00

Turning bold tech bets into real returns with a disciplined, ROI-driven innovation model.

FAQ

Q：Why is China such a key market for innovation and growth?

A：China is the world’s second-largest economy, with 2024 GDP of about US$19 trillion and a year-on-year growth rate of 5% — offering huge opportunities for vast, tech-driven businesses.

Q：Why is demographic aging a critical issue in China’s future?

A：By 2030, nearly 30% of China’s population will be over 65. This demographic shift is driving strong demand for senior care and healthcare services.

Q：How does Ping An use AI and data at scale?

A：Ping An’s unique technology ecosystem is built on public domain text of approximately 3.2 trillion tokens, about 310,000 hours of labelled speech, and more than 7.5 billion images. Ping An also processes over 1 billion data records every day across its platforms, enabling hyper-personalized services for 240 million customers in over 2,000 Chinese cities.

Q：How is Ping An integrating Gen-AI in the real world?

A：Ping An integrates Gen-AI through tools like AskBob, an AI assistant that supports frontline agents with real-time, data-driven answers to customer questions, product training, and recommended solutions—enhancing both service quality and efficiency.

Q：What powers Ping An’s tech innovation?

A：Ping An’s 9-5-3 framework, built over 15 years, comprises 9 databases, 5 AI labs, and 3 tech companies in the Ping An Group, supported by 3,000 scientists and 20,000 engineers driving innovation across the group.

Q：How does Ping An measure ROI on its technology investments?

A：Ping An uses a disciplined three-bucket model for tech investments: foundational infrastructure, ROI-driven use cases, and experimental innovation. This ensures every tech investment either drives measurable value or fuels future breakthroughs.