AI-Enabled “Finance + Service” Webcast Series
What will set leading financial institutions apart in the future?
Ping An’s AI-Enabled “Finance + Service” webcasts explore how the Group is advancing its integrated finance model through a broad ecosystem of healthcare, senior care, emergency assistance, and technology-enabled services.
Through conversations with Ping An’s senior executives, business-unit leaders, and scientists, the series examines the strategy, execution, and business outcomes driving this transformation—from agentic AI-powered customer engagement and cross-ecosystem services to opportunities in China’s evolving economy and ageing population.
In this series
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Episode 1: From Interface to Intent: How Agentic AI Reshapes the Economics of Finance and Healthcare
Ping An has built one of China’s broadest financial services and healthcare ecosystems, spanning more than 10 apps. As the ecosystem grew, however, the customer journey became increasingly fragmented. Now, Ping An is shifting from “apps as the customer interface” to “intent as the customer interface.”
In this episode, discover Ping An Express Service, an agentic AI solution that unifies more than 300 digital services across 40 high-frequency scenarios in one conversational interface. Eileen Tu, Product Lead for Ping An Express Service, and Dr. Ni, Healthcare Scientist at Ping An Technology, explain how it makes financial services faster, simpler, and more intuitive while delivering measurable business value.
In this episode, discover Ping An Express Service, an agentic AI solution that unifies more than 300 digital services across 40 high-frequency scenarios in one conversational interface. Eileen Tu, Product Lead for Ping An Express Service, and Dr. Ni, Healthcare Scientist at Ping An Technology, explain how it makes financial services faster, simpler, and more intuitive while delivering measurable business value.
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Episode 2—From claims to care: Ping An's service bet takes shape
Ping An is expanding its role beyond payouts through its “finance + service” strategy, combining financial protection with emergency rescue, healthcare and senior care. The aim is to support customers in everyday life and at critical moments, building stronger relationships over time.
In this episode, Michael Guo, Co-CEO of Ping An Group, explores how service can deepen engagement, support retention and additional policy purchases, and create opportunities for long-term growth. Discover how customer scale, provider networks, skilled teams, technology, and AI work together to make delivery efficient.
In this episode, Michael Guo, Co-CEO of Ping An Group, explores how service can deepen engagement, support retention and additional policy purchases, and create opportunities for long-term growth. Discover how customer scale, provider networks, skilled teams, technology, and AI work together to make delivery efficient.
