2026 Interim Results: Key FAQs

Explore key questions about Ping An’s 2026 interim results, including the Group’s financial performance, business developments, strategic progress and technological achievements.

1. How would you evaluate Ping An’s overall performance in the first half of 2026?

Ping An continued to focus on its core financial businesses, advanced its tech-enabled “integrated finance + health and senior care” dual-pronged strategy. The Group delivered an interim performance represented by higher-value business growth, stable dividend, innovative services, and technological leadership.

Ping An comprehensively strengthened its business foundations in the first half of 2026. Revenue amounted to RMB615,351 million, up 12.6% YoY; Operating profit after tax (“OPAT”) attributable to shareholders of the parent company was RMB84,196 million, up 8.3% YoY; Net profit attributable to shareholders of the parent company was RMB92,585 million, up 36.1% YoY; Equity attributable to shareholders of the parent company was RMB1,028,084 million, up 2.8% from the beginning of the year. Ping An attaches importance to shareholder returns, and will pay an interim dividend of RMB0.98 per share in cash, up 3.2% YoY.

2. What are the highlights of Ping An’s service upgrades in 2026? How have these upgrades empowered its core businesses?

2026 is Ping An’s Year of Services. In pursuit of tech-driven development, Ping An advances artificial intelligence applications across core business lines, innovated and upgraded customer services to address pain points including “complexity, time burden and cost inefficiency” in financial, health and senior care sectors, delivering “worry-free, time-saving, and money-saving” high-quality, cost-effective experience.

• Ping An developed “Express Service” featuring “get things done driven by one prompt.” The initiative has integrated multiple service scenarios and apps, and over 300 digital service items into “Express Service” to meet the customer needs of “one user interface, one-stop solutions.” “Express Service” can conduct AI-enabled inquiry, consultation, and processing in 88% of Ping An’s business scenarios as a reliable AI assistant to about 90 million monthly active customers.
• Ping An upgraded Global Emergency Assistance enabling “one action-triggered emergency response” in 233 countries and regions, handled over 1,500 service requests, provided cross-border medical evacuations for 87 customers, and safely repatriated 36 compatriots from Middle East high-risk areas in 1H 2026.

3. What new progress has Ping An achieved in the healthcare and elderly care business, and what innovations have they made in their services?

As China enters a “longevity era,” the demand for high-quality health and senior care grows consistently. Ping An is actively building a managed care model with Chinese characteristics, acting for payers and integrating providers to deliver the most cost-effective health and senior care services.

• Ping An expands clients’ payment capabilities with a multi-tiered coverage system. In the first half of 2026, Ping An realized RMB88.7 billion in health insurance premium income, including over RMB43 billion in medical insurance premium income, up 4.9% YoY.
• Health & senior care strategy enables core businesses via differentiation. Health and senior care services were used by 11.51 million of Ping An Life’s customers in the first half of 2026. Health and senior care users’ upsell rate was 5.9 pps higher than non-users’. First-year premium per new life policy of health care customers increased to 2.6 times.
• The steady development of health and senior care services is contributing long-term value. PKU Healthcare Group achieved RMB2.8 billion in revenue in the first half of 2026. Ping An Good Doctor achieved RMB2,484 million in revenue in the first half of 2026.
• AI enhances the efficiency of diagnosis and treatment. AI Doctor was used by over 9.7 million persons. Over 11,300 diseases were precisely diagnosed by AI Doctor, and the accuracy rate of AI Doctor-aided diagnosis/ treatment was 96%. Accuracy rate of complex disease diagnosis/treatment plans from AI-enabled multidisciplinary teams reached nearly 90%.
• Ping An upgrades an “online, in-hospital, at-home and corporate” full-scenario service network. Ping An partnered with over 38 thousand hospitals (including all top 100 hospitals and 3A hospitals) in China as of June 30, 2026. Ping An had nearly 245 thousand partner pharmacies as of June 30, 2026, covering over 35% of pharmacies nationwide. As of June 30, 2026, Ping An served 192 thousand corporate clients, whose employees used the health care services over 20 million times in the first half of 2026.

4. What new initiatives and progress has the company made in developing customers?

Integrated finance boosts core competence and customer operation efficiency continues to improve.

• Steady customer base expansion: retail customers increased 0.9% from the beginning of the year to 253 million;
• Higher customer value: high-value customers grew 2.6% from the beginning of the year;
• Higher customer retention: the retention rate of customers holding products across three or more product lines within the Group was 99%;
• Higher customer loyalty: 76.6% of customers have been served by Ping An for five or more years, holding 1.7 times as many contracts per customer as first-year customers;
• Lower customer acquisition costs: internal customer acquisition costs are 35-45% lower than external ones on average. Ping An’s monthly online active customers peaked at about 90 million in the 12 months ended June 30, 2026, a leading number in the financial industry.

5. How much does Ping An invest in technology each year? What achievements have been made?

Long-termism is a defining principle of Ping An’s approach to technological investment. Ping An invests over 10 billion RMB in technology each year, continually strengthening the four core elements of AI—data, computing power, algorithms, and application scenarios—to build a world-leading AI foundation for the financial industry.

Ping An enables financial businesses to improve experience, manage risks, cut costs, and promote sales by constantly deepening and widening scenario applications：

• In improving experience, in the first half of 2026, 59% of life insurance claims were settled via the quick claim service. 94% of auto insurance policies sold via the auto dealer channel were intelligently issued within one minute on average.
• In managing risks, Ping An P&C’s claims savings via smart fraud detection grew 10.4% YoY to RMB7.11 billion in the first half of 2026.
• In promoting sales, AI agents helped realize RMB57,313 million in sales in the first half of 2026.
• In cutting costs, the volume of services provided by Ping An’s AI service representatives reached about 939 million times, accounting for 81% of Ping An’s total customer service volume in the first half of 2026.